General Installation Questions
Q1: What tools are required for installing Matter Waste devices?
A1: Basic tools such as a drill, screwdriver, mounting brackets, and wall anchors are required. For sensor configurations, a smartphone or tablet with the Matter Waste app is recommended.
Q2: How long does it take to install a single device?
A2: Each device typically takes 15-20 minutes to install, depending on site conditions and mounting requirements.
Q3: Do the devices require external power sources?
A3: No, Matter Waste devices are self-powered with long-lasting batteries designed to operate for up to 7+ years under typical conditions.
Q4: Can devices be installed outdoors?
A4: Yes, all Matter Waste devices are IP68-rated, making them suitable for harsh outdoor environments, including exposure to water and extreme weather.
Placement and Configuration
Q5: Where should the devices be placed for optimal performance?
A5: For waste bins, devices should be mounted on the inside wall near the top. For stormwater monitoring, devices should be positioned to avoid obstructions and ensure clear detection of water levels.
Q6: Can devices be configured remotely after installation?
A6: Yes, devices can be remotely configured using the Matter Cast platform, which supports firmware updates and real-time adjustments.
Q7: How do I ensure the device is securely mounted?
A7: Use the provided mounting brackets and ensure all screws and anchors are tightened. Follow the installation guidelines for specific mounting surfaces.
Connectivity and Integration
Q8: How do devices connect to the Matter Waste platform?
A8: Devices use LoRaWAN or LTE-M/NB-IoT networks for reliable data transmission. Ensure the installation site has sufficient network coverage for optimal connectivity.
Q9: Can Matter Waste devices integrate with third-party systems?
A9: Yes, our devices support API integration, enabling seamless data sharing with external platforms or monitoring systems.
Q10: What happens if the network connection is interrupted?
A10: Devices store data locally and automatically sync with the platform once the connection is restored, ensuring no data is lost.
Maintenance and Troubleshooting
Q11: Do Matter Waste devices require regular maintenance?
A11: Minimal maintenance is required. Periodic inspections (every 6-12 months) are recommended to check for physical damage or obstructions.
Q12: How do I troubleshoot if a device stops transmitting data?
A12: Check the following:
1. Verify network coverage in the area.
2. Inspect the device for physical damage or obstructions.
3. Use the Matter Cast platform to run a diagnostic.
If the issue persists, contact Matter Waste support.
Q13: How do I replace the batteries in a device?
A13: Batteries can be replaced using the provided battery pack. Refer to the installation manual for specific instructions on accessing and replacing the battery compartment.
Additional Support
Q14: Is there training available for installers?
A14: Yes, Matter Waste provides detailed installation guides and video tutorials. On-site training sessions can also be arranged upon request.
Q15: Who do I contact for technical support?
A15: For any installation or technical issues, reach out to our support team at:
• Phone: 1300 265 140
• Email: support@matter.city
Q16: Can Matter Waste provide custom installation solutions for unique projects?
A16: Yes, we offer customized solutions tailored to specific project needs. Contact us to discuss your requirements.
