Scenario
ClearPath Waste is a national waste services contractor working with commercial property portfolios. The Operations Director, Lisa, and Contract Administrator, Paul, faced recurring disputes with clients over whether bins were serviced on schedule and in full compliance with SLAs.
No auditable evidence of completed collections
Disputes with clients over missed or partial services
Manual service logs prone to errors and omissions
Difficulty meeting SLA documentation requirements during audits
Timestamped Service Records: Automatic logging of every bin lift with GPS location and time.
Photo Verification: Optional image capture to visually confirm completion.
SLA Compliance Reporting: Instant reports aligned to client contracts and service agreements.
Dispute Resolution: Reliable data for quick, evidence-backed client communication.
Business Outcomes:
Reduced service disputes by 80%
Faster resolution of client queries
Strengthened SLA compliance and audit readiness
Improved trust and transparency with customers
Summary of Key Drivers Addressed:
Timestamped Records
GPS-tagged, time-stamped data for every collection
Visual Confirmation
Photo evidence to verify service completion
SLA Compliance
Reports aligned with contractual service requirements
Dispute Resolution
Immediate, evidence-backed communication with clients
Time-Stamped Collection Verification: Accurate records of collection times to ensure schedule adherence.
Service Frequency Records: Monitoring of collection intervals to maintain consistency.
Missed Collection Identification: Alerts for any missed pickups to prompt immediate action.
Collection Duration Analytics: Insights into the time spent on each collection for efficiency analysis.
SLA Compliance Data: Tracking adherence to Service Level Agreements for contractual obligations.
Container Emptying Confirmation: Verification that containers have been serviced appropriately.
Service Completion Verification: Confirmation of task completion for each service route.
Operational Accountability Metrics: Data-driven insights to hold teams accountable for performance.
Enhanced Transparency: Build trust with stakeholders through verifiable service records.
Improved Efficiency: Identify and address service gaps promptly.
Regulatory Compliance: Ensure adherence to local and national waste management regulations.
Data-Driven Decisions: Utilise collected data to optimise routes and schedules.
